Questions we hear on the phone
Heating and air conditioning questions, answered
Apollo has serviced and installed heating and cooling equipment across the Tri-Cities since 1982. These are the questions that come up most, from how often to service a system to when a heat pump needs Emergency Heat. If yours is not here, call.
At least once a year. The heating is best tuned up in the fall and the air conditioning in the spring, before heavy use. A Scheduled Planned Service Agreement keeps both on the calendar.
Only in an emergency, when the heat pump itself has failed. Heat pumps in northern climates need a supplemental heat source below about 35 degrees, and that second stage comes on automatically. If the house is cold and the heat pump is not running, switch to Emergency Heat and call (509) 396-2653.
Yes. Apollo runs 24 Hour Service, seven days a week, on (509) 396-2653, also written 396-COLD on every van.
Electrical connections and wiring are inspected and tightened, heating and cooling operation and Freon levels are checked, mechanical connections inspected, the thermostat tested, bearings inspected where fitted, the indoor coil inspected and cleaned, and motors oiled where needed.
Yes. Apollo designs, installs and services commercial heating and air conditioning, rooftop units, boilers and chillers, with a 24-hour service department and zoning designed by in-house specialists.
Apollo is a Carrier Factory Authorized Dealer and has received the Carrier President's Award. The service department works on all brands and types of heating and air equipment.
Generally every month while the system is running. Replace the filter with the same kind and size as the original. If yours is not disposable, follow the manufacturer's cleaning instructions.
No. Air conditioners are built to stand up to every kind of weather, and rain helps keep the unit clean. A heat pump runs all year, so it should never be covered.
The dark, damp spaces in ductwork are a good place for dust, pollen, mold and other contaminants to collect, so removing them helps indoor air quality. How often a home needs it varies from house to house. After a remodel, water damage, or if someone in the home smokes, it may be needed sooner.
A mini-split pairs an outdoor compressor and condenser with one or more indoor air-handling units. Refrigerant carries heat between them, so the same system can cool a room in summer and heat it in winter, one zone at a time.
That depends on the size and capacity of the system. A single outdoor unit can feed several indoor units, and the estimate visit settles what a particular house needs.
At least once a year. The visit covers cleaning or replacing filters, checking refrigerant levels, inspecting electrical connections and looking over the whole system for wear.
Call the office and ask, or read Apollo's Google reviews. We are happy to point you to more.
More on the equipment itself: heating, air conditioning and service plans.