24 Hour Service · Heating and cooling
Emergency heating and cooling, any hour of the day or night
No heat in a freeze or no cooling in a Tri-Cities heat wave does not wait for the morning. Apollo runs 24 Hour Service, seven days a week, out of 1119 W. Columbia Drive in Kennewick.
Chapter 01
What counts as an emergency
Apollo’s own list of emergency work is short and plain: AC repairs, furnace repairs, heat pump repairs, thermostat repairs, ductwork repairs and air filter replacements. The calls tend to fall into a few shapes. The air conditioner will not turn on, or blows warm air instead of cold. The system makes loud or unusual noises, or something electrical has failed. A coil has frozen over or refrigerant is leaking. Or the furnace or heat pump is not making heat on a freezing night.
A heat pump that has turned into a block of ice is a good example of the real thing, because it cannot make heat at all. Apollo’s guidance is that this is the moment to switch the thermostat to Emergency Heat and call for service. If the heat pump is simply running, leave the switch alone: below about 35 degrees the supplemental second stage comes on by itself.
One safety rule comes before any of it. If you smell gas, leave the house and call your gas utility first, then call Apollo about the appliance.
An open tool bag and refrigerant hoses, packed and ready for a service call.
How the night call works
Call (509) 396-2653, also written (509) 396-COLD on the side of every Apollo van. That is the 24 Hour Service line, open seven days a week from the Kennewick office. The factory-trained, certified technicians behind it cover homes and businesses in Kennewick, Pasco, Richland and throughout Eastern Washington.
Apollo’s estimate and request pages also print a second after-hours line, (509) 586-1104. If you cannot remember which number is which, (509) 396-2653 is the one to use.
Tell the dispatcher what the system is doing, which room or building it serves, and what you have already tried. Apollo’s emergency AC page says after-hours repairs may carry additional costs and that clear pricing comes before any work starts, so ask about that on the call.
Chapter 03
Before you call, and what comes after
While you wait, turn the air conditioner off so it does no more damage, then check the thermostat settings and the air filter.
If there is a burning smell or an unusual noise, keep the system off until the technician arrives. A tripped breaker is worth a look too, but if it trips again straight away, leave it alone and tell dispatch.
Afterward, the surest way to make the next night call less likely is a Scheduled Planned Service Agreement. Heating gets its tune-up in the fall and cooling in the spring, before heavy use, and Apollo’s own advice is that breakdowns tend to land at night or on weekends, when repair rates are higher.
“My Dad had an amazing experience with Apollo Heating and Air when he called for emergency HVAC system repair. My mechanic Dave was on time, kind, professional and had our HVAC System up and running in less than an hour! Highly Recommend.” Joshua Smith, customer testimonial.
After the call
Where Apollo goes from here
Apollo Heating & Air Conditioning keeps the 24 Hour Service line, (509) 396-2653, open for homes and businesses in Kennewick, Pasco and Richland. Once the system is running again, these pages cover what usually comes next.
Home heating
Furnaces and heat pumps, from the cold night it quits to the fall tune-up.
Air conditioning
Central, heat pump and ductless cooling for a Tri-Cities summer.
Service plans
The eight-point visit and the member benefits of a Scheduled Planned Service Agreement.